FAQs

FREQUENTLY ASKED QUESTIONS

General

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Weddings

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Corporate Events

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Moonbounces

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What is your cancellation policy?

If an event is canceled, the deposit is forfeited. It can however be applied to the balance of a future event for 1 year. There is a 100% cancellation fee for tents due to the scheduling needs for pick up and delivery.

50% is due with a cancellation 5 days prior to delivery.

100% is due if canceled 4 days prior to delivery.

Once an order is on the delivery truck, it cannot be changed.

Please view our Terms & Conditions for additional details.
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Will you help me plan my wedding?

Yes. We can help you with seating, tents (pole tents & frame tents), linens, and many other items. If there is anything we cannot help you with directly we will refer you to someone who can.
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Do you offer appointments outside of business hours?

Yes. We offer appointments outside of business hours. Call us at 410-795-8368 to set up an appointment, or use our online form.
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Will you work with my event / site coordinator?

Yes, we will be happy to work with your coordinator to make your big day less stressful.


Do you do site surveys?

Yes. Just give us a call at 410-795-8368 and one of our tent experts will be happy to schedule a site survey.
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Should I get a tent even if it does not look like rain?

Yes. Rain is hard to predict and you want to make sure you have a tent just in case. A tent also provides a better environment for pictures and can shield guests from the hot sun.
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What size tent do I need?

The size of your tent depends on how many people will be attending your wedding and what things you would want under your tent. Give us a call at 410-795-8368 and we will be happy to help you determine the right size for your wedding.

You can also take a look here to get an idea: Helpful Information (PDF)
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Do you offer insurance against damaged items?

A damage waiver is available. The damage waiver charge is 9% of the total rental and covers reasonable, accidental damage to the equipment. It is optional, but non-refundable. If the damage waiver is declined and any rental items are damaged or missing, the customer will be responsible for the replacement charges for the damaged items.

Please view our Terms & Conditions for additional details.
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When will you deliver my items?

Most wedding items are delivered a couple of days in advance.
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When is my bill due and how can I pay it?

The final bill comes due 10 days before we deliver. We accept cash, check, and all major credit cards (VISA, MasterCard, Discover, American Express).
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When will you deliver my items?

We try to deliver a day or two before the event, however we can accommodate same day delivery and specific time constraints for an additional fee.
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Can you set up in parking lots?

Yes. We can discuss the specifics of your site with you.
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Do you provide attendants for inflatables?

We can provide attendants for inflatables for a fee.
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Are you insured?

Yes, we are insured.
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How many children can fit in a moonbounce?

Generally speaking, between 6 and 10 children can fit at a time in a standard 15 * 15 moonbounce. This really depends on the size of the children and the size of the inflatable. The standard 15 * 15 inflatable holds up to 800 lbs. Adults can join the fun too, but only about 4 adults at one time.
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How much does a moonbounce cost?

Pricing is subject to change at any time. We try to keep our prices as reasonable as possible. For current pricing check our pricing page under the backyard tab.

Learn more about our moonbounce pricing here.
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Are the bouncers clean?

We make every effort to insure your inflatable is cleaned and ready for use.

Learn more about our moonbounces here.
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What if it rains? (inflatable policy)

If it’s raining before delivery, we will call you to discuss options like delayed delivery or change the day to the following day, etc.

If the day is going to be a complete rain out then we will not deliver the inflatable. We can reschedule your event or your deposit will be refunded.
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Can you set up indoors?

Yes, we can set up the moonbounces in gymnasiums, social halls, churches, and any other area that can accommodate the height (ave. 16 feet) of the bounces.
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Do you deliver to my area?

We deliver to a limited area around Carroll, Howard, Baltimore, Frederick, and Montgomery counties, Maryland. We have recently expanded our delivery area due to demand. Please contact us to find out if we can deliver to your area.
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Do you set up in parks?

Yes. Please review your Park’s requirements for parties. You should check and see if the park has electricity. We can provide a generator for an additional fee, if needed.
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How much room do I need?

Since the units vary in size, please check the moonbounce detail page for the size of your unit and add at least 1 foot around the perimeter. Also if you’re not sure what size your yard is, you can measure it or “walk it off” heel to toe in a man’s shoe (it’ll be about 1 foot per step) to approximate. If you can imagine two parked cars side by side in our set up area, most likely we can fit the unit of your choice in that area. Also, most 2 car driveways can accommodate most units. Don’t forget your vertical clearance! You’ll need an area free of low wires and branches, about 16-17 feet high.
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How much room do you need to bring the bouncer in?

A standard walk through gate is fine. We bring the unit rolled up and wheel it in on a standard hand truck (dolly). If a person can comfortablyy walk through, we can fit the bouncer through too!
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Can you set up on my driveway?

Yes. We prefer to set up in a lawn or grassy area if possible because it is easier to secure the unit, but we can set up in a parking lot, driveway, or other hard surface. We will not set up on a gravel driveway. If you have a 2 car width driveway, most likely our bouncer will fit. A slight slope is not a problem. Typically, we will place the entrance of the unit at the tip of any slope.
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My yard slopes a bit- will that be OK?

Yes. A slight slope is not a problem. Typically, we will place the entrance of the unit at the top of any slope. If the slope is more than “a little”, we may not be able to set up in that location. Your installer may request an alternate location, so please have a secondary location in mind. The safety of the children is the most important consideration when selecting a setup area.
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Does it need electricity? How much does it use?

Yes. We will bring a 50 or 100 foot extension cord with us, so you’ll need an outlet near the set up area. Please note the blower runs continuously.
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What time do you deliver and pick up the bouncer?

Rental periods vary. The typical range of rental time is 6 hours to all day (8 or 9 hours). You decide on the specific time you want the bouncer set up by and we’ll have the equipment set up between 30 minutes and 2 hours before that start time. Also, you do not pay for our set up time, all rental periods are jumping time only! Pick up is based on the number of hours you rent for. If you have special requirements for an exact setup or pick up time, (for example, your event is in a location that you have rented for a specific amount of time), please let us know so that our crew can plan accordingly.
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How far in advance do I need to order?

We suggest ordering your unit 3-5 weeks before your scheduled party date. However, we generally have inventory available for last minute bookings, if you are not too picky about style preference. All units are booked on a first come first serve basis. Contact us to find out which units are available.
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My party is tomorrow. Can I still get a rental?

It is possible we have what you need! Contact us as soon as you can and we will try to meet your needs.
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How do you set up a moonbounce?

You can download the Moonbounce Setup (PDF) instruction page to learn more.
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Do you have a linen swatch?

We do have a linen swatch you can view. It is located Linen Rentals Page.
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Do you have a Facebook page?

Yes! You can find it by following this link: Elite Facebook
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Who is responsible for damaged or missing items?

The customer is responsible for all equipment from the time of delivery or will-call until it has been returned. The customer is also responsible for verifying an accurate count of rental items received and returned.

Please view our Terms & Conditions for additional details.
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What are your business hours?

We are open 10 AM to 4 PM Monday – Friday. We are also available by appointment outside of business hours to accommodate your busy schedule. Please contact us if you need to schedule an appointment outside of our normal business hours.
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Can I obtain a quote?

You are welcome to request a quote, however the rental equipment will not be guaranteed unless a deposit is established or the invoice is paid in full. Call us at 410-795-8368 to request a quote.
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How do I place an order?

You may submit a request via our online form or you may call us at (410) 795-TENT (8368).
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What is needed to place an order?

We will need your name, contact information (e-mail, phone number, delivery address), event date and time, and credit card information (number, expiration date, CVV code, name on card, billing address). For security purposes, please provide your credit card information by phone or in person only.
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What payment options do I have?

We accept cash, check, and all major credit cards (VISA, MasterCard, Discover, and American Express).
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What are your rental rates based on?

All rates quoted are based on a per event basis. Any rental equipment kept for longer than specified will be charged extra.
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How much is delivery?

Delivery and pick up rates are based on the time and location of your event. Delivery and pick up rates are quoted as a round trip fee. It is strongly recommended that the customer be available onsite for delivery and pick up times.
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Will you set up my items?

Yes, we will set up tables and chairs. There is an additional charge for setting up and arrangements must be made in advance. Set up does not include linens and table settings. Set up for dance floors and tents are included at no additional charge.
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What is the difference between a pole tent and a frame tent?

A pole tent has poles in the center of the tent to support the roof. The number of poles used depends on the size of the tent.

A frame tent does not have poles in the center because a frame supports the tent.
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